Cleaning schedule

Information about the cleaning of the stairwell, territory and/or underground parking of the house is placed on bulletin boards in the entrances of the house or sent to the residents of the house in electronic format. If there is no cleaning schedule on the bulletin board and has not been sent electronically, please report it to Customer Support Service by calling 8000 1599 or writing to the e-mail:  [email protected].  

Gardening of the territory of the house

To make the bushes look neat, they need to be pruned at least twice a year – in spring and late summer.  The shaping of tree crowns on the site and the cost of these works depends on their volumes according to the management contract.  If the trees are large and high-altitude work is required, then an arborist is needed, which is attracted by us as a management company from outside, so this type of service is carried out for a fee.  We provide shaping of crowns for smaller trees, but it should be noted that this is usually a paid service, unless otherwise specified in the management contract. Exceptions are situations where the branches of a tree interfere with pedestrians, pushchairs, or cars.   If the average tree trunk is more than 20 cm (refers to cities), it is necessary to obtain a permit for felling from the relevant city government. 

Cleaning of playgrounds on the territory of the house

Children’s playgrounds are cleaned during the cleaning of the territory. 

Additional landscaping works

If there is a need for more voluminous and extensive work, then a decision of apartment owners or society is required. If the repair work is not too voluminous, then they can be carried out at the expense of the savings fund or within the framework of the management fee, assessing each case individually.  The issue of the work to be performed should be discussed with the manager of the house, identifying the problem, possible solutions and costs.  To carry out work on the improvement of the house, a decision of the community or society is necessary, as well as support for the implementation of work.  The communication channels are through the manager.  A potential contractor will be found and an estimate agreed with residents. Once the estimate is agreed, the repair work starts and is carried out within the specified timeframe.     Expenses are distributed among the owners of apartments in the manner prescribed by the concluded agreement on the management of a residential building.  If the contract does not determine the distribution of expenses, the accrual is carried out in accordance with the provisions of the law (for example, in proportion to the area of the house in square meters or the number of tenants of a particular house).