u003cstrongu003ePurposeu003c/strongu003ernrnThe purpose of this Policy is to define the general principles and provide a basis for Civinity group’s business culture and practices as well as approach to corporate responsibility when it comes to Environmental, Social and Governance (ESG) areas.rnrnu003cstrongu003eScope u003c/strongu003ernrnThe Policy applies to and covers Civinity group’s business activities in all countries where Civinity group operates. All the employees of Civinity group, and non-permanent staff working on behalf of the Group, are subject to this Policy. This Policy also applies to all partners, clients and other stakeholders who have a relationship with the company.rnrnu003cstrongu003eEmployee u003c/strongu003eshall mean a person who has an employment relationship with the Civinity group, including Managers, Top Executives, Members of Management Boards.rnrnu003cstrongu003eESG u003c/strongu003eshall mean environmental, social and governance areas.rnrnu003cstrongu003ePolicy u003c/strongu003eshall mean Civinity group’s ESG Policy; this document.rnrnu003cstrongu003eThe Parent Company u003c/strongu003eshall mean Civinity, AB (legal entity code 302247881).rnu003cstrongu003eGroup u003c/strongu003eshall mean the Parent Company and its subsidiaries (including lower-tier subsidiaries), also subsidiaries with head offices located in foreign countries wherein it directly and/or indirectly holds a majority of the voting rights or it may directly or indirectly exercise a dominant influence.rnrnu003cstrongu003eSustainability Strategy u003c/strongu003eshall mean specific goals and a prioritised set of actions agreed in regards to the implementation of environmental, social and governance areas that are material to the Civinity Group.rnrnu003cstrongu003eSustainable Development Goals u003c/strongu003eshall mean the agreement reached by all United Nations members in 2015 on a common agenda for global development by 2030. It is based on the 17 Sustainable Development Goals, which include the pursuit of peace, welfare and the broad prosperity of humankind and the planet now and in the future, as well as promoting partnerships to achieve these goals.rnrnu003cstrongu003eThe European Green Deal u003c/strongu003eshall mean a roadmap for action presented by the European Commission on 11 December 2019, aiming to make Europe the first climate-neutral continent by 2050, boosting the economy, improving human health and the quality of life, caring for nature and leaving no one behind.rnrnu003cstrongu003eParis Agreement u003c/strongu003eshall mean an agreement between states to strengthen the global response to the threats posed by climate change. The aim is to limit the increase in the average temperature of the earth to 2 °C compared to the pre-industrial level and to continue to aim to limit the increase of the average earth temperature to no higher than 1.5 °C.rnrnu003cstrongu003ePrinciples for Sustainability u003c/strongu003ernrnCivinity group defines its sustainability impact by focusing on the key four strategic areas:rnu003culu003ern tu003cliu003eu003cstrongu003eClimate action. u003c/strongu003eReducing the amount of energy required to provide products and services while also reducing the amount of greenhouse gases generated by the company’s activities.u003c/liu003ern tu003cliu003eu003cstrongu003eCare for employees. u003c/strongu003eCreating a safe and comfortable working environment, providing various development opportunities and organising work and processes to ensure employee satisfaction and well-being. Ensuring fair remuneration, employee empowerment and retention.u003c/liu003ern tu003cliu003eu003cstrongu003eService quality u0026amp; efficiency. u003c/strongu003eProviding services in an innovative, efficient, resources-saving manner and striving for high-quality and continuous improvement of services to provide greater benefit for customers.u003c/liu003ern tu003cliu003eu003cstrongu003eGood governance practices. u003c/strongu003eTaking action to prevent corruption and bribery, and protect personal data of clients, employees, and partners. Incorporating ESG aspects into corporate governance practices.u003c/liu003ernu003c/ulu003ernThrough its strategic activities, Civinity group also seeks to make a positive contribution to the UN’s Sustainable Development Goals, focusing on goals:rnrn3 – Good health and well-beingrn7 – Affordable and clean energyrn8 – Decent work and economic growthrn9 – Industry, innovation and infrastructure 10 – Reduced Inequalitiesrn13 – Climate actionrn16 – Peace, justice and strong institutionsrnrnThe organisation commits to protecting the environment, people and society, through responsible management of its operations, by complying with environmental and social obligations, and by working proactively on the topics covered in this document.rnu003colu003ern tu003cliu003eu003cstrongu003e Environmental u003c/strongu003eu003c/liu003ernu003c/olu003ernCivinity group contributes to the implementation of the European Green Deal and the Paris Agreement, with a commitment to reduce net CO2 emissions to zero by 2050.rnrnu003cstrongu003e1.1 Efficient energy use u003c/strongu003ernrnReducing the amount of energy required to provide products and services is the main objective in this area.rnu003culu003ern tu003cliu003eWe buy energy from green sources for office maintenance.u003c/liu003ern tu003cliu003eWe use LED energy saving systems for office lighting.u003c/liu003ernu003c/ulu003ernu003cstrongu003e1.2 Carbon footprint u003c/strongu003ernrnWhen it comes to mitigating actions against climate change, monitoring carbon emissions is key. For Civinity group this means reducing the amount of greenhouse gases generated by the company’s activities.rnu003culu003ern tu003cliu003eWe seek to monitor our own carbon footprint by calculating greenhouse gas emissions (Scope 1 u0026amp; 2) according to GHG Protocol.u003c/liu003ern tu003cliu003eWe are determined to achieve net zero GHG emissions throughout the entire value chain by 2050.u003c/liu003ern tu003cliu003eWe are a proud member of Tech Zero UK proving our commitment to moving towards net zero.u003c/liu003ernu003c/ulu003ernu003col start=u00222u0022u003ern tu003cliu003eu003cstrongu003e Social u003c/strongu003eu003c/liu003ernu003c/olu003ernBelow is an overview of Civinity group’s position regarding the social aspects of the organisation. Our aim is to create a safe and comfortable working environment for the employees. We aim to provide various development opportunities and organise work and other processes in a manner that ensures employee satisfaction and well-being. While caring for our people, we ensure strict compliance with applicable laws, regulations and standards and apply fair remuneration principles to ensure employee retention.rnrnu003cstrongu003e2.1 Good working conditions u0026amp; well-being u003c/strongu003ernrnCreating a safe and comfortable working environment is one of the main priorities for Civinity group. Moreover, the company also focuses on organising work and processes to ensure employee satisfaction and well-being.rnu003culu003ern tu003cliu003eWe provide personalised benefit packages to our employees. This includes but is not limited to health insurance, mental health apps/consultations, additional training budget, etc.u003c/liu003ernu003c/ulu003ernu003cstrongu003e2.2 Training u0026amp; development opportunities u003c/strongu003ernrnOne of the main goals at Civinity group is to provide opportunities to all employees to constantly develop their skills. We do this by implementing the following:rnu003culu003ern tu003cliu003eProviding job training to all employees. Individual, corporate and specialised trainings are available depending on the career path and job needs.u003c/liu003ernu003c/ulu003ernu003cstrongu003e2.3 Health u0026amp; safety u003c/strongu003ernrnOur objective is to ensure employee safety, follow regulations and procedures to prevent accidents or injuries in the workplaces and public environments. We therefore adhere to the following principles:rnu003culu003ern tu003cliu003eWe provide adequate control of the health and safety risks arising from our work activities to our employees.u003c/liu003ern tu003cliu003eWe continuously put measures in place to make sure accidents do not reoccur.u003c/liu003ern tu003cliu003eOur processes ensure employees are trained in accordance with the latest regulations tou003c/liu003ernu003c/ulu003ernmeet the health u0026amp; safety standards.rnrnu003cstrongu003e2.4 Fair remuneration u003c/strongu003ernrnCivinity group’s objective is to ensure fair pay to all employees and partners, and additional incentives based on achieved results. We adhere to the following principles:rnu003culu003ern tu003cliu003eWe guarantee equal pay for equal work with no discrimination on the grounds of race, age, role, gender, colour, religion, country of origin or disability.u003c/liu003ern tu003cliu003eWe comply with all the local rules and regulations for all the remuneration related matters.u003c/liu003ernu003c/ulu003ernu003cstrongu003e2.5 Involving, empowering employees u003c/strongu003ernrnWe care to involve employees in the decision-making processes, ensure the possibility to make independent decisions and give them the freedom to act on them. To ensure that:rnu003culu003ern tu003cliu003eWe regularly interview our employees on their workplace satisfaction and put strategic goals in place to improve them.u003c/liu003ern tu003cliu003eWe ensure our employees are able and are encouraged to support our sustainability commitments and get involved where they want to.u003c/liu003ern tu003cliu003eWe run an internal ambassadorship program, which allows employees to engage in the internal activities and share their thoughts on internal organisational processes.u003c/liu003ern tu003cliu003eWe encourage autonomous decision making processes.u003c/liu003ernu003c/ulu003ernu003cstrongu003e2.6 Employee retention u0026amp; recruitment u003c/strongu003ernrnOur long term goal is to prevent employee turnover, attract the right fit candidates, and invest in future talent.rnu003culu003ern tu003cliu003eWe strive to be a first-class employer who recognizes the potential of each individual employee and manager and develops their skills and competences through regular training.u003c/liu003ern tu003cliu003eWe regularly work on employee turnover reduction plans.u003c/liu003ern tu003cliu003eWe collaborate with local schools and universities to nurture talent.u003c/liu003ernu003c/ulu003ernu003col start=u00223u0022u003ern tu003cliu003eu003cstrongu003e Economic u003c/strongu003eu003c/liu003ernu003c/olu003ernBelow is an overview of Civinity’ groups position regarding our economic sustainability. Our aim is a sustainable and balanced business development through improving service efficiency, and ensuring competitive advantage by providing high quality services.rnrnu003cstrongu003e3.1 Service efficiency u003c/strongu003ernrnCivinity group’s main objective in this area is to provide services in an innovative, efficient and resources-saving manner.rnu003culu003ern tu003cliu003eWe strive to ensure resource (energy, labour, time) efficiency and sustainability across all operations.u003c/liu003ern tu003cliu003eWe continuously search for and implement digital solutions to improve efficiency.u003c/liu003ern tu003cliu003eWe invest into companies and solutions that reduce our footprint and improve our sustainability performance.u003c/liu003ernu003c/ulu003ernu003cstrongu003e3.2 Competitive advantage (service quality) u003c/strongu003ernrnHigh-quality and continuous improvement of services to provide greater benefit for customers is one of Civinity group’s strategic priorities.rnu003culu003ern tu003cliu003eWe strive to maintain reliable high standards of quality in accordance with the requirements of our customers.u003c/liu003ern tu003cliu003eWe attach great importance to customer satisfaction and strive for clear and effective communication with customers.u003c/liu003ern tu003cliu003eWe create added value for our customers through offering innovative services which help to improve energy efficiency and sustainability of our clients.u003c/liu003ern tu003cliu003eWe aim to be responsible members of communities in which we operate and strive for open and honest community engagement, where collaboration, social inclusion and listening are essential.u003c/liu003ernu003c/ulu003ernu003col start=u00224u0022u003ern tu003cliu003eu003cstrongu003e Governance u003c/strongu003eu003c/liu003ernu003c/olu003ernWhile developing its business, Civinity group ensures sustainability through compliance with applicable laws, regulations and standards, and protection of the personal data of our clients, employees and partners.rnrnu003cstrongu003e4.1 Compliance u0026amp; anti-corruption u003c/strongu003ernrnWhile developing its business, Civinity group strives to adhere to all the relevant laws, guidelines, norms, and regulations. The company implements a zero-tolerance approach to bribery and corruption.rnu003culu003ern tu003cliu003eWe ensure strict compliance with applicable laws, regulations, standards and requirements of our internal and external stakeholders.u003c/liu003ern tu003cliu003eWe provide support to employees and maintain open dialogue regarding understanding and meeting the Civinity group’s ethical values.u003c/liu003ern tu003cliu003eWe do not tolerate any forms of corruption irrespective of the form or degree of their occurrence.u003c/liu003ern tu003cliu003eWe do everything in our power to prevent bribery and corruption in the relationships with our suppliers, subcontractors, and other business partners.u003c/liu003ernu003c/ulu003ernu003cstrongu003e4.2 Data protection u003c/strongu003ernrnProtection and security of the personal data of its customers and employees, and the business data of its clients and third parties, is of great importance to Civinity group.rnu003culu003ern tu003cliu003eWe protect personal and business data through strict internal safeguards and policies.u003c/liu003ern tu003cliu003eWe ensure compliance to EU General Data Protection Regulation (GDPR).u003c/liu003ernu003c/ulu003ernu003col start=u00225u0022u003ern tu003cliu003eu003cstrongu003e Implementation measures for ESG principles u003c/strongu003eu003c/liu003ernu003c/olu003ernu003cstrongu003e5.1 Implementation measures u003c/strongu003ernrnPursuant to the principles of this Policy, the material topics for environmental, social and governance areas shall be identified, ESG goals shall be established, and objectives shall be formulated, which, in their own right, shall be integrated into general business plans of the Civinity group. Results shall be monitored periodically, and processes shall be audited by assessing the performance in accordance with internal and external standards.rnrnCivinity group undertakes to regularly review the environmental, social and economic impact and the priorities of its sustainability activities (materiality assessment), taking into account the expectations of stakeholders and the latest available scientific information.rnrnu003cstrongu003e5.2 Responsible officers u003c/strongu003ernrnAnonymous reports on potential ESG Policy violations can be submitted by email [email protected] group shall implement all measures to protect persons notifying violations of the Policy against any negative consequences: the e-mail address referred to above shall only be accessed by designated officer, who shall assume the obligation to not disclose the identity of notifying persons to any employees or other third parties.rnrnAll notices about possible violations of the Policy must be appropriately examined by persons appointed by Civinity, AB.rnu003col start=u00226u0022u003ern tu003cliu003eu003cstrongu003e Final provisions u003c/strongu003eu003c/liu003ernu003c/olu003ernu003culu003ern tu003cliu003eThe Policy shall be approved and amended by the decision of the Management Board of Civinity group.u003c/liu003ern tu003cliu003eCivinity, AB designated officer shall be responsible for annually reviewing and, where needed, updating the Policy.u003c/liu003ern tu003cliu003eEach Civinity group employee shall be responsible for following the ESG principles set out in the Civinity group’s Sustainability Strategy.u003c/liu003ern tu003cliu003eCivinity, AB designated officers’ shall be responsible for implementation and control of this Policy’s measures.u003c/liu003ern tu003cliu003eAll Group employees must be introduced to the Policy and each one of them must apply the principles of this Policy in their work.u003c/liu003ern tu003cliu003eThe Policy shall be made publicly available on the websites of the Civinity group companies.u003c/liu003ern tu003cliu003eThe Policy shall apply to the extent it is not in conflict with EU laws and/or other enforced legal acts of the Republic of Lithuania.u003c/liu003ernu003c/ulu003ernu003ch1u003eu003c/h1u003e